Buyer Terms

By ordering on Wewo you accept these Buyer Terms, the general Terms of Service, and the Privacy Policy. If you do not accept them, do not order.

1. Who you are buying from

Wewo is a marketplace, not the seller. Every product is sold by an independent store, and your purchase contract is with that store — Wewo is not a party to it. The store — not Wewo — is responsible for the product, its description, and its delivery. Wewo runs the storefront, the checkout, the payment hold for card payments, and dispute moderation, and every store on the platform has passed full document verification before it could sell.

2. Eligibility and your account

• You must be at least 18 years old (or the age of majority in your province) to order.
• An account is required to check out. Your account holds your orders, delivery confirmations and returns; without it you cannot confirm delivery or open a return.
• Provide accurate contact and delivery details. An order sent to an address you entered incorrectly is your responsibility; contact the store immediately if you notice a mistake.
• You are responsible for activity under your account. Do not share it, and tell us if it is compromised.

3. Prices and ordering

• Prices are in Canadian dollars.
• All-in pricing. The price on a listing is the product price. Your checkout total shows, itemized, the product price, the delivery option you chose, and applicable taxes — before you pay. The delivery price shown at checkout is the live rate from the store's own carrier account for your address; Wewo does not set delivery prices. Wewo charges buyers no platform fee: the 5% commission is deducted from the store's funds, never added to your total, and no other fixed charge is added at checkout.
• Taxes. Taxes are calculated at checkout from your province and shown before you pay. In Alberta the only sales tax is the 5% GST — Alberta has no provincial sales tax. Buyers elsewhere in Canada pay the GST, HST, or QST rate that applies in their province.
• A listing is an offer by the store, not a guarantee of availability. If a store cannot fulfil your order, it will be cancelled and you will be refunded in full.
• By placing an order you commit to pay the total shown at checkout, including taxes and the delivery option you selected.

4. Payments

• Card payments go through Wewo's secure checkout. Your payment is held by the platform and released to the store only when delivery is confirmed — that hold is your core protection, and it is why you must not pay a store outside the platform.

5. Delivery

• At checkout you choose between live delivery rates from the store's own carrier account for your address and free pickup, where the store offers it. Wewo does not transport goods and does not set delivery prices: the rate shown is the store's carrier's live rate.
• The store is expected to ship within 3 business days. Tracking is provided where the delivery method supports it. The store creates the parcel and prints the shipping label from its own carrier account.
• Confirm delivery in your orders as soon as the item arrives and matches the listing. If you do not confirm, delivery is confirmed automatically 14 days after shipment for shipped orders — so inspect your order promptly and report problems before that point. For pickup orders, delivery is confirmed when pickup is confirmed. For card payments, the order's funds become available to the store 8 days after delivery (or after confirmed pickup).
• If you chose pickup, collect within the store's stated pickup hours. If you do not collect a pickup order, contact the store promptly; an uncollected pickup order may be cancelled with a refund minus any costs the store actually incurred.
• Wewo is not responsible for carrier delays, loss, or damage: delivery is carried out by the store's carrier, not by Wewo. If a tracked parcel shows delivered but you did not receive it, or if your order does not arrive, open a claim immediately — do not wait. The dispute process is a procedure Wewo administers; it is not a guarantee of a refund in every case.
• Risk of loss passes to you on delivery.

6. Returns and refunds

• Open a return request from your order within 14 days of delivery. Choose a reason and what you want: a full refund, a replacement, or a partial refund (you keep the item).
• The store has 3 days to respond; silence means the request is automatically approved.
• Return shipping is always paid by the store. When the store approves a refund or replacement return, it chooses the return carrier (by default, the carrier that delivered your order). You then generate and print the prepaid return label yourself from your order page — it is created through the store's carrier account, you never see its credentials, and you pay nothing for return shipping. If the label cannot be generated, the store may upload one manually. If no label is available within 3 days of approval, you are refunded in full without having to return the item.
• No refund without a return. Once the store provides a prepaid label, the refund is paid only after the store confirms receipt of the returned item. Ship within 14 days of approval and enter the tracking number — an approved return you never ship expires with no refund.
• Refunds follow inspection. A return received in good condition is refunded in full. If the store reports a problem with the returned item (wrong item, damaged, not resalable), it may propose a reduced refund with a written reason — but the platform decides the final amount, never the store alone. If you disagree with a proposed reduction, open a dispute from your order page.
• Returned items must come back in the condition received, unless the return is because the item was defective or not as described.
• Refunds go to your original payment method. Refund timing after approval depends on your bank or card issuer.

7. Alberta consumer rights for internet sales

For consumer purchases — goods bought for personal, family, or household use for more than $50 — Alberta's Internet Sales Contract Regulation gives you rights in addition to the return and dispute process above. This section states them plainly; nothing in these terms removes them.

• What you see before you buy. Before you confirm payment you see, itemized, the store and the product, the product price, the delivery option you chose, and the applicable taxes, all in Canadian dollars — and you can change or abandon the order before paying. Your order record — the full contract — is saved in your account and stays available to view and print at any time.
• Cancel within 7 days if the rules were not followed. If the information above was not shown before you bought, or you had no opportunity to review and correct your order before paying, you may cancel within 7 days after your order record becomes available in your account.
• Cancel within 30 days if the goods do not arrive. If the goods are not delivered within 30 days of the delivery date stated at checkout (or within 30 days of your order if no date was stated), you may cancel — except where delivery was attempted and you refused it or no one was available to receive it.
• How to cancel. Contact Wewo through the Contact page and state that you are cancelling under Alberta's internet sales rules. Wewo refunds you within 15 days of your cancellation notice, to your original payment method. Where the funds were already released to the store, the refund is recovered under the seller-balance rules in the Seller Terms.
• Before shipment, cancellation is simpler. If the store has not shipped yet, you may cancel from your orders and be refunded from the held payment.

Statutory cancellations are handled by Wewo's support team — there is no self-serve button for them yet, so use the Contact page and keep a copy of your notice.

8. Disputes and buyer protection

• If a store does not resolve your problem, escalate to a platform dispute. For card payments, while a return or dispute claim is open, the order's funds are held — they cannot become available to the store until the claim is resolved.
• Wewo moderates on the evidence both sides provide and decides the outcome, including, for card payments, whether the money held on the platform is held or refunded. A dispute is a procedure Wewo administers: it is not a guarantee of any particular outcome, and your claim about the goods themselves is against the store. Platform decisions are binding on the parties on the platform; they do not prevent you from pursuing a court claim.
• Use the dispute process honestly. False claims, threats, and chargeback abuse — opening a card chargeback while a platform claim is open, or after a claim was decided against you — may lead to account suspension.
• If you believe you were charged in error, contact us through the Contact page before filing a chargeback, so we can resolve it faster.

9. Reviews

• Reviews must reflect your genuine experience with the product and the store. Do not post reviews for products you did not buy, accept payment for a review, or threaten a bad review to extract a refund.
• Wewo may remove reviews that violate these rules.

10. Prohibited buyer conduct

• Fraud of any kind; false delivery, return, or dispute claims; harassment of stores or staff; and any attempt to bypass verification, fees, or the payment hold are prohibited and lead to suspension or a permanent ban.
• You may not use the platform to resell counterfeit goods or to facilitate any illegal activity.

11. Reporting a trademark infringement

If you spot a product using a trademark without authorization, or a counterfeit, report it to Wewo through the Contact page, naming the listing and the trademark concerned. Wewo reviews the complaint and removes the listing while it is reviewed, or permanently if the infringement is confirmed; the store may appeal the removal by providing proof of its right to the brand. This procedure is administered by Wewo; it is not a guarantee of any particular outcome, and responsibility for the product lies with the store.

12. Liability

Wewo's liability to you is limited to the fees Wewo received for the order in question, except where the law does not allow a limit. Wewo is not liable for a store's products, their description, or their fulfilment, nor for carrier delays, loss, or damage, nor for failures of third-party services (payment processing, carriers). The platform is provided "as is", without any warranty of uninterrupted or error-free operation. The payment hold and dispute process above are procedures Wewo administers — they are neither insurance of the goods nor a guarantee of a refund in every case — and your remedies concerning the goods themselves are against the store.

13. Changes and governing law

Wewo may update these Buyer Terms with notice on this page or by email. Continued ordering after the change takes effect means acceptance. These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there.

Last updated: November 7, 2026. Questions: use the Contact page.