Seller Terms

By opening or operating a store on Wewo you accept these Seller Terms, the general Terms of Service, and the Privacy Policy. If you do not accept them, do not sell on Wewo.

1. Who you are selling as

Wewo is a marketplace, not your employer, agent, or partner, and not the seller of your products. Every sale is a contract between you and the buyer. You are responsible for your products, their legality, their description, and their delivery. Wewo provides the storefront, checkout, payment processing, and dispute moderation — it does not take ownership of your goods.

2. Eligibility and your account

• You must be at least 18 years old (or the age of majority in your province) and legally able to sell what you list.
• One store per seller account. You may not create additional accounts to evade a suspension, a strike, or a fee.
• You are responsible for everything done under your account, including by staff you give access to. Keep your password private and tell us immediately if your account is compromised.
• Account information must be accurate and kept up to date: legal name, contact details, payout details. Operating under a false identity is grounds for immediate termination.

3. Verification — no selling without full verification

• Selling on Wewo requires full verification (level L2). Identity-only verification (L1) does not unlock selling: until L2, your products stay drafts and buyers cannot see or order them.
• Verification is document-based, in two steps: (1) identity — government ID and proof of address; (2) business and payouts — business registration and a connected Stripe payout account. Both steps are reviewed by a human moderator; approval is never automatic.
• Documents must be genuine, current, and yours. Forged, borrowed, or altered documents lead to immediate termination and a permanent ban from opening another store.
• Wewo may re-verify you at any time and may suspend selling while a re-check is pending. If your verification level is lowered below L2 for any reason, your active products automatically return to draft until you are verified again.
• A card for debt collection is required before you can publish products: without a card on file, your products stay drafts.
• Carrier account required. You cannot publish products until your store has at least one connected carrier account (Canada Post for now; more carriers to follow). Pickup alone does not count. Without a carrier account, your products stay drafts.

4. Plans and fees

• Store plans are billed in advance; the current plans and prices are shown on the Pricing page. Trial periods, where offered, are shown on the plan before you subscribe.
• Subscriptions renew automatically until cancelled. Cancelling stops the next renewal; the current period is not refunded except where required by law.
• Commission: 5% of each order's discounted subtotal is deducted from your funds — never on delivery or taxes. Plan fees do not replace commission, and commission does not replace plan fees. Card processing fee: Stripe charges 2.9% + $0.30 per card payment, deducted from your funds.
• Wewo may change plan prices or commission with at least 30 days' notice in the seller cabinet. If you disagree, cancel before the change takes effect.
• Fees are never avoided by moving a sale off the platform (see §11). Any attempt to do so is a violation of these terms.

5. Listings

• Every listing must be accurate: title, description, photos, condition, quantity, price, and delivery options must match what the buyer will receive. Misleading listings are removed, and the sale may be refunded at your cost.
• Prices are in Canadian dollars. Applicable taxes are calculated at checkout; the price you set is the pre-tax price unless the listing states otherwise.
• All-in pricing. The price you set is the price the buyer sees. Do not add mandatory charges outside the listing price: delivery and taxes are shown itemized at checkout. Advertising a price the buyer cannot actually pay is misleading and violates these terms and the Competition Act.
• Uniform delivery and return terms. Delivery and return terms are Wewo's uniform standard terms for all stores (see the Buyer Terms and the store page). You may not publish different delivery or return terms for your store.
• Live rates only for delivery. Delivery is at the live rates from your carrier account, plus free pickup where you offer it. You may not set manual delivery rates (no fixed rate, no per-kg rate, no free-over-threshold rate): the price shown at checkout is the carrier's live rate.
• You must have the right to sell everything you list: no counterfeits, no stolen goods, no items infringing intellectual property, and no goods you are not authorized to sell.
• Prohibited on Wewo, without exception: illegal drugs and controlled substances; weapons and explosives where prohibited by law; counterfeit goods; hate content and extremist material; sexual services; the sale of personal data; and any item whose sale is illegal in Canada.
• Wewo may edit, hide, or remove any listing that violates these terms or the law, without prior notice, and may do so without refunding plan fees.

6. Orders and fulfilment

• Ship within the time stated on your listing, or within 3 business days if none is stated. Provide tracking where the delivery method supports it.
• Connect your own carrier account in the seller cabinet and keep it active: delivery rates and labels run through that account. For each confirmed order, create the parcel and print the shipping label from your carrier account; you pay the carrier for the label from your own account.
• Delivery is carried out by the carrier, not by Wewo. Delays, loss, or damage in transit are the carrier's responsibility, not the platform's.
• If you offer pickup, keep your pickup address and hours accurate. A buyer who arrives to a closed or wrong address may cancel at your cost.
• Keep stock accurate. Repeated cancellations because an item was not actually available count against your store standing and may lead to suspension.
• You may cancel an order only for a genuine reason (item unavailable, buyer request, suspected fraud). Cancelling to avoid a fee, a return, or a bad review is a violation.

7. Payments and payouts

• Buyers pay through Wewo's checkout. For card payments, the money is held by the platform (escrow) until the order completes: an order's funds become Available 8 days after delivery (or after confirmed pickup), minus the 5% commission, the card processing fee, and any refunds on the order. There is no immediate per-order payout. Delivery is confirmed by the buyer, or, for shipped orders, automatically 14 days after shipment if unconfirmed. For pickup orders, delivery is confirmed when pickup is confirmed.
• For card payments, if a return or dispute claim is open on the order, the funds are held until the claim is resolved. Do not ship a replacement or refund outside the platform while a claim is open; the platform's decision governs the money.
• Seller balance. Your card earnings accumulate in your store balance, in three figures: Available — funds cleared after the order completes; Pending — funds still held; Reserve — 10% of each payout, held and then released to Available once that order's 14-day return window has passed. Debts are deducted from your Available balance first.
• Payouts. Payouts are sent every two weeks to the Stripe account you connected during verification, on the schedule set by the platform; you do not choose the schedule. The "Request payout" button lets you transfer your Available balance early — never your Pending balance or your Reserve.
• Payouts for card orders go to the Stripe account you connected during verification. You are responsible for keeping payout details correct; payouts sent to details you provided are considered paid. If your Stripe account cannot receive payouts, scheduled payouts wait until it can.
• Wewo may hold payouts during a fraud, verification, or dispute investigation, and may deduct amounts you owe (refunds, chargeback costs, unpaid fees) from your future payouts and your Available balance.
• Debts. Refunds caused by you become debts on your store balance: the Stripe fee lost when you cancel a paid order, and a return refund for a defective, wrong, or misdescribed item issued after your funds became Available. Debts are deducted from your future payouts and your Available balance first. If a debt is still unpaid after 14 days, Wewo may charge it to the card you saved for debt collection (with your consent), on the 1st and 15th of each month. Buyer-remorse cancellations and returns never create debts.
• Chargebacks (bank disputes). If a buyer's bank reverses a card payment on your order and the chargeback is finally lost, the money is recovered as follows: if the order's funds have not yet become Available, the pending amount is cancelled and no debt is created; if the funds were already Available or paid out, the disputed amount — capped at what you actually received — becomes a debt on your store balance, collected from future payouts, your Available balance, or your card on file under the same rules as above. Stripe's dispute fee stays with the platform and is never added to your debt. If a lost chargeback is later reversed in your favour, an uncollected debt is waived automatically; a debt already collected is handled by the platform manually.
• If your oldest outstanding debt is over 30 days old, the store is blocked from selling — your products are hidden and you cannot publish — until it is settled; the block lifts automatically once no outstanding debts remain.

8. Returns and refunds

• When a buyer opens a return request, you have 3 days to respond. Silence means the request is automatically approved. The buyer chooses a reason and a resolution: full refund, replacement, or partial refund (buyer keeps the item).
• Return shipping is always paid by you. When you approve a refund or replacement return, choose the return carrier (by default, the carrier that delivered the order). The buyer then generates and prints the prepaid return label from their order page — it is created through your carrier account, the buyer never sees your credentials, and you pay the carrier for the label. If the label cannot be generated, you may upload one manually (PDF or image, max 5 MB). If no label is available within 3 days of approval, the buyer is refunded in full without returning the item.
• Confirm receipt only after inspection. Confirming receipt is only possible after the buyer ships (tracking required). Report the item as received in good condition (full refund path), received with a problem (written reason + proposed deduction — the platform decides between the full and the reduced refund, you never set it yourself), or not received (the platform reviews it; automatic receipt does not apply while you report non-delivery).
• You cannot short-refund a good return. A deduction is only a proposal for a genuinely damaged, wrong or not-resalable item, with a written reason. The platform may still refund in full, and the buyer may dispute your proposal — while a dispute is open, no return refund is paid.
• Deadlines. An approved return the buyer never ships expires after 14 days with no refund. An in-transit return with no inspection response from you for 14 days after shipment is auto-confirmed as received.
• For a replacement return, confirm receipt of the returned item and then ship the replacement; the order returns to "shipped" and the buyer confirms receipt again. No additional funds are released for the replacement.
• For a partial refund, no shipment happens: approve it and the platform refunds the partial amount the buyer asked for.
• Refunds go to the buyer's original payment method. You may not offer a partial refund or a replacement instead of a full refund when the claim decision says otherwise.
• When a return refund is issued for a reason caused by you (defective, wrong item, not as described) after your funds became Available, the refunded amount — capped at what you received — becomes a debt on your store balance, collected from future payouts or your card on file.
• Abuse of the return system by either side — including serial unjustified returns and refusal of legitimate ones — is a violation.
• Statutory cancellations. Where Alberta law gives a buyer a cancellation right on a qualifying consumer order, Wewo honors it through the same refund process; if your funds were already released, the refunded amount is handled under the §7 seller-balance rules.

9. Disputes

• When a buyer and seller cannot agree, either side may escalate to a platform dispute. Wewo moderates on the evidence both sides provide and decides the outcome, including, for card payments, whether the money held is held or refunded
• A dispute decided against you is one strike for the store. Three active strikes block the store automatically.
• Dispute moderation is a procedure Wewo administers on the evidence provided: it decides the outcome of the dispute. It is neither insurance of the goods nor a guarantee of any particular outcome.
• Platform dispute decisions are binding on the parties on the platform. They do not prevent either side from pursuing a court claim.
• Ignoring a dispute, withholding evidence, or pressuring a buyer to drop a claim counts against your store standing.

10. Reviews

• Reviews must be honest. You may not write reviews of your own products, pay or incentivize positive reviews, or pressure buyers to change or remove a review.
• Fake, incentivized, or retaliatory reviews are removed, and the store responsible is penalized.

11. No circumvention

• You may not complete, or attempt to complete, a sale that started on Wewo outside the platform — by direct payment, personal contact, or a competing channel — in order to avoid commission, verification, or buyer protection.
• You may not use buyer contact details obtained through Wewo to solicit off-platform sales. A first violation leads to suspension; a repeat leads to termination.

12. Conduct, strikes, and termination

• Violations are tracked on your store record. Depending on severity and repetition, consequences range from a warning and listing removal to suspension and permanent termination.
• Fraud, forged verification documents, and harassment of buyers or staff lead to immediate termination without a warning step. Trademark infringements and counterfeits follow the strike scale in §14.
• Wewo may terminate or suspend your store at any time for a violation of these terms or the law. Open orders are then completed, cancelled, or refunded as the platform decides; plan fees for the current period are not refunded except where required by law.
• You may close your store at any time from the seller cabinet. Closing does not cancel open orders or erase obligations from sales already made.

13. Taxes

Taxes are calculated at checkout from the buyer's province and shown itemized before payment: Alberta buyers pay 5% GST only — Alberta has no provincial sales tax; other provinces pay their applicable GST, HST, or QST rates. You remain responsible for your own tax filings and obligations, including income tax and any sales tax duties that apply to you as a seller. Nothing in these terms makes Wewo your tax agent.

14. Intellectual property and trademarks

• By listing, you warrant that you own or are authorized to use all photos, text, and trademarks in the listing, and you grant Wewo a licence to display them on the platform for as long as the listing is live.
• Trademarks. By naming a brand in a listing, you represent and warrant that it is your own brand or that you are authorized to sell it (distributor, authorized reseller). Selling counterfeits and using another's trademark without authorization are prohibited. Wewo may demand proof of your right to the brand — a supplier invoice, an authorization letter, a trademark registration — for well-known brands and following a complaint. The "brand" field on a listing is optional.
• Violation. A trademark infringement leads to removal of the listing and one strike for the store. A counterfeit, or a repeated violation, blocks the store. Selling the same counterfeit product under a different name to evade a removal is also a violation.
• Wewo respects intellectual property and removes infringing listings on a valid complaint. A trademark owner may report a listing; Wewo reviews the complaint and removes the listing while it is reviewed, or permanently if the infringement is confirmed. You may appeal a removal by providing proof of your right to the brand.

15. Liability and indemnity

• Wewo's liability to you is limited to the fees Wewo received for the order in question, except where the law does not allow a limit.
• The service is provided "as is", without any warranty of uninterrupted or error-free operation or fitness for a particular purpose.
• Wewo is not liable for your products, their descriptions, your fulfilment, your actions or omissions, or for carrier delays, loss, or damage, or for failures of third-party services (Stripe, Canada Post, and other carriers). Your sale contract is with the buyer; Wewo is not a party to it.
• You indemnify Wewo against claims, losses, and costs arising from your products, your listings, your fulfilment, your use of your carrier account, and your violation of these terms or the law — including buyer claims, trademark claims, and chargebacks connected to your sales.

16. Changes and governing law

Wewo may update these Seller Terms with at least 30 days' notice in the seller cabinet or by email. Continued selling after the change takes effect means acceptance. These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there.

Last updated: November 7, 2026. Questions: use the Contact page.