Terms of Service

Wewo is a marketplace platform: it connects buyers with independent stores but is not itself the seller of the products listed. Each purchase is a contract between the buyer and the store.

These rules are split by role, so each side sees exactly what binds it. By using Wewo — browsing, ordering, or selling — you accept the document that applies to you, as well as the general rules below.

Seller Terms Buyer Terms

General rules (apply to everyone)

• One platform, two roles. The same person may be a buyer and a seller, but each role has its own rules. A seller's obligations do not disappear when they buy, and vice versa.
• A venue, not the seller. Wewo provides the storefront, checkout, and platform tools; it is not a party to the sale contract between the buyer and the store, it does not own the goods, and it is not the seller. Your rights concerning the goods themselves are against the store, not against Wewo.
• Service provided "as is". The platform is provided as is, without any warranty of uninterrupted or error-free operation or fitness for a particular purpose.
• What Wewo is not responsible for. Wewo is not responsible for stores' products, descriptions, actions, or omissions, for carrier performance (delays, loss, damage), or for failures of third-party services (payment processing, carriers). Rates and labels come from the store's own carrier account, not from Wewo.
• Limit of liability. Wewo's liability to you is limited to the fees Wewo received for the order in question, except where the law does not allow a limit. The payment hold and dispute moderation are procedures Wewo administers: they are neither insurance of the goods nor a guarantee of a refund in every case.
• Interac e-Transfer — direct payment to the store, verified contacts. When Interac e-Transfer is offered as a payment method, the buyer sends the transfer directly to the store, to the email address and phone number the store registered on the platform. The platform automatically checks that these contacts match the registered contacts; other contacts are not accepted. The platform never holds Interac funds and makes no payout for Interac orders. Refunds for Interac orders are carried out by the platform and recovered from the store — first from its seller balance, then from its debt-collection card on file. If the buyer proves payment and the goods were not delivered, the store receives a strike (three active strikes block the store). Interac e-Transfer is offered when the platform enables it; these terms describe the rules of the payment method, they do not promise it is available at any given time.
• Reporting a trademark. A trademark owner (or anyone) may report to Wewo a listing that infringes a trademark. Wewo reviews the complaint and removes the listing while it is reviewed, or permanently if the infringement is confirmed; the store may appeal the removal by providing proof of its right to the brand. This procedure is administered by the platform; it is not a guarantee of any particular outcome, and responsibility for the product lies with the store.
• Accurate information. Accounts, listings, reviews, claims and verification documents must be truthful. False information is grounds for suspension or termination.
• No circumvention. You may not use Wewo to find a counterparty and then complete that transaction off the platform to avoid fees, verification, or buyer protection.
• Platform decisions are final for platform matters. Moderation, verification, dispute and payout-hold decisions made by Wewo bind the parties on the platform. They do not remove anyone's right to go to court.
• Statutory rights preserved. Nothing in these terms removes any right you have under Alberta's Consumer Protection Act, including the Internet Sales Contract Regulation, or under applicable federal laws of Canada.
• Consumer information. The information Alberta law requires before an online purchase — who you are buying from, what you are buying, the itemized price including taxes and delivery, the currency, the payment terms, and the cancellation, return, and refund policies — is shown on the listing, on the store page, and itemized at checkout, and is stated in the Buyer and Seller Terms.
• Changes. Wewo may update these terms with notice in the seller cabinet, by email, or on this page. Continued use after the change takes effect means acceptance.
• Governing law. These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there.
• Contact. Questions about these terms go through the Contact page.

Last updated: November 7, 2026.