Frequently asked questions
What is Wewo?
Wewo is a marketplace of independent Canadian stores. Wewo connects buyers and stores but is not itself the seller of the products listed — each purchase is a contract between you and the store.
Do I need an account to buy?
Yes — checkout requires a free buyer account with a verified email, because delivery confirmation and returns live in your account. If you placed an order before as a guest, you can still look it up with your email and order number, and link it to your verified account.
How do I pay, and is it safe?
You pay by card at checkout. Your payment is held by the platform and released to the store only when delivery is confirmed, or, for shipped orders, automatically 14 days after shipment (for pickup orders, delivery is confirmed when pickup is confirmed) — so never pay a store outside Wewo.
What does it cost to buy?
You pay the product price plus the delivery option you choose at checkout. Buyers pay no extra platform fee — the 5% commission on each order is paid by the store, not by you.
How do deliveries and returns work?
Stores ship with live carrier rates or offer store pickup. If something is wrong, open a return within 14 days of delivery: return shipping is always paid by the store through a prepaid label, and the platform mediates disputes if the store does not resolve the problem.
How do I sell on Wewo?
Open a store, complete full verification (identity, business registration, and a connected Stripe payout account), and list your products. A free base store is enough to start; a single Pro tariff adds tools like import, AI setup, reports, and fulfillment.
How much does selling cost?
Wewo deducts a 5% commission from each order's subtotal. Optional plan fees are shown on the Pricing page; plan fees never replace the commission.
Who do I contact for help?
For an order problem, contact the store from your order page or open a dispute if it is not resolved. For account or platform questions, use the Contact page — and buyers with an account will find a fuller FAQ in their account area.
Do Alberta buyers have extra cancellation rights online?
Yes. For consumer orders over $50 — goods for personal, family, or household use — Alberta's internet sales rules give buyers a right to cancel: within 7 days if the required pre-purchase information was missing, and within 30 days if the goods do not arrive. Full details are in the Buyer Terms, section 7, and you can cancel through the Contact page.
Wewo Assistant
